NAFA member Andrew Robinson, Senior Vice President of Services & Customer Support for Rolls-Royce, discusses with fellow NAFA Member Anthony Kioussis, President & CEO of Asset Insight, LLC, the importance of an engine maintenance program, and the technological and digital advancements made by Rolls-Royce in this Asset Insight podcast.
Specific topics covered include:
- The importance of an engine Program and the true value of CorporateCare.
- What led Rolls-Royce to upgrade CorporateCare to Corporate Enhanced?
- The additional benefits now offered by CorporateCare Enhanced.
- Technology and digital advancements made by Rolls-Royce, in 2020, and what the industry should expect to see in 2021.
- Electronic Engine Health Monitoring – how it works and why it is important.
- Virtual Training, and how it is improving customer support.
- Sustainable Aviation Fuel, and where does Rolls-Royce stand in this initiative.
About Andrew Robinson
Andrew “Andy” Robinson joined Rolls-Royce over 40 years ago. Today, he is Senior Vice President Customers and Services, Business Aviation at Rolls-Royce. In this role, Andy leads the company’s worldwide Business Aviation services activities. He is based at the Rolls-Royce North America headquarters in Northern Virginia
During his career, Andy has held a variety of increasingly senior positions across a wide array of Rolls-Royce customer-facing businesses and functions. Most recently Andy served as Vice President – Customers Services, International Aero Engines (IAE), a joint venture between Rolls-Royce, Pratt & Whitney, JAEC, and MTU. In this role, he led global customer services for over 4,000 installed engines with over 190 operators worldwide.
From 2005-2008, Andy served as IAE’s Regional Vice President Asia and Middle East where he directed all aspects of IAE business and played a leading role in securing over $6 billion in new business in that region.
Prior to his IAE secondment, Andy worked in a number of Rolls-Royce Civil Aerospace senior customer-facing roles with both major airlines and airframe manufacturers. During his tenure, he has been based in a variety of countries including India, Singapore, New Zealand, Australia, and Holland.
Andy graduated from Derby University in Kedleston, England. A native of the United Kingdom Andy resides in Northern Virginia with his wife and two children.
Rolls-Royce
Rolls-Royce is a leading engine supplier in business aviation, powering some of the largest, fastest, and longest-range business jets available. Rolls-Royce powers aircraft built by Bombardier, Cessna, Embraer, and Gulfstream. Our products and services include the Pearl, BR725, BR710, AE3007, Tay, Spey, MR&O, and CorporateCare Enhanced, the leading solution for engine care. This maintenance program offers increased asset liquidity, nacelle coverage, and complete engine management, from line maintenance to shop visits. CorporateCare Enhanced, the comprehensive, fixed-cost engine maintenance management plan, provides customers with a global support infrastructure which includes: Engine Health Monitoring, a worldwide network of Authorized Service Centers and globally distributed spare parts and engines, all managed by our dedicated 24/7 Business Aircraft Availability Center.
To view the podcast and/or read the transcript for this podcast, click here.
